Senior Digital Account Strategist
If you’re looking for a fun, creative, and challenging career, we’re looking for you.
Be a part of our creative machine and help us change the way people experience the web. At CMDS, we’re passionate about creating good business solutions for our clients through use of good messaging, design, and user experience.
As a Senior Account Strategist at CMDS, you will work on planning and ensuring the lifecycle of client website projects. You are the primary liaison between the internal CMDS team and the client. Your job is to serve both the client and the company by facilitating the success of ongoing client relationships. You will provide strategic input and come up with creative solutions to meet their goals. As a senior member of the team, you will have leadership and organizational responsibilities helping the team meet goals.
ABOUT YOU
- You’re organized, forward-thinking, and “love it when a plan comes together”
- You have proven and seasoned technical experience as both an account strategist and project manager, ideally within an agency environment.
- You’re good at overcoming challenges and have a knack for figuring out new ways to do things
- You think logically, critically and strategically and have a great sense of business
- You look at the world around you, and see opportunities to improve the design and experience of everything
- You’re a people person – you’re outgoing, social and comfortable working with all kinds of people and personalities in easy and challenging situations alike
- You are passionate about creating great experiences for other people
- You commonly get infected with great ideas and have the ability to see them through
- You’re a natural leader who has experience driving results within a team
- You can schedule and manage several large projects simultaneously, with great attention to detail, without dropping the ball
- Most important, you are a person that knows you can work anywhere, but chooses to work with us
WHAT YOU WILL DO
- Own existing and new accounts, including the client relationship and overall project management
- Be the primary point of communications between CMDS and the client
- Assist in developing effective business proposals for clients.
- Develop internal and external business presentations as needed.
- Attend new business meetings, give presentations and provide value
- Plan new projects (web sites, print pieces, some marketing) that are specific to the client and write proposals
- Provide strategic and creative input to guide the direction of the client
- Come up with creative solutions to meet business and client goals
- Work with our team of Designers and Developers to help design successful outcomes
- Generate account reports on both periodic and adhoc basis.
- Schedule and prioritize client deliverables within defined scope, timeline and budget
- Make sure that projects/tasks are on schedule/delivered on time
- Look for and capitalize on opportunities for upsells (increased scope, new projects, marketing opportunities)
- Make sure that the client is well taken care of
- Hold the client accountable for their commitments/requirements to the project
- Keep tabs on project hours/budget
- Setup client in Asana to manage the projects
- Document all meetings and communications
- Follow up on past due invoices
- Interact with marketing department when projects overlap
- Provide sales support
- Assist with quality assurance, testing and documentation
- Analyze and troubleshoot issues and resolve questions
- Analyze online campaign performance and provide recommendations for improvements, with assistance from Director of Marketing
- Develop sales strategies to meet marketing objectives.
- Develop a positive and continuous working relationship with customers for business growth.
- Educating and pre-qualifying leads and managing the CRM when new sales opportunities arise
OUR REQUIREMENTS
- 10+ years project management experience with a web or technology company
- 10+ years of experience managing client accounts in a professional services setting
- Experience leading strategic UX/UI discussions across a broad variety of goal-driven environments (i.e. Web sites, mobile applications, e-commerce, web applications, etc) a major plus
- Experience leading a team a plus
- Your own method of transportation for work and meetings
- Willingness to put in the hours necessary to accomplish tasks and meet all deadlines
- Strong knowledge of popular content management systems (wordpress especially, joomla, drupal)
- A passion for streamlining business processes to save time and money
COMPENSATION
We’ll pay for approximately 50% of your medical, 100% dental, every Friday off, 2 weeks paid vacation plus holidays, as well as give you a great place to grow. Salary for this ranges based on experience.
HOW TO GET THIS JOB
- A unique cover letter that explains why you would be perfect for this position. We can smell boilerplate letters from a mile away, so show us you really want this.
- Your resume emphasizing any pertinent experience you have
- Answer this question: What is it about CMDS that attracts you?
We work hard and have fun doing it! We’re a small team of rockstars experiencing tremendous growth and need a few quality people to enjoy the ride and stay for a long time. We work with Fortune 100’s as well as small businesses. No complaining or bad attitudes are allowed by clients AND employees!
Please click this link to fill out our Employee Introduction Form. You will be prompted to attach your current resume and cover letter at the end of the form.
Thank you!